Leadership Certificate Programs

Course Overview

Society's relationship to pets continues to evolve. The majority of people consider their pets to be beloved family members and expect their local animal shelter to work diligently to save the lives of the dogs and cats that enter the facility. This online program will provide the knowledge you need to assume a management or leadership role at an open-admission animal shelter. You'll learn how to maximize a shelter's lifesaving potential through program management, community engagement, and shelter operations while at the same time preparing yourself for an exciting career.

Who will benefit from this program?

  • Professionals seeking a career change to something more personally fulfilling
  • New shelter directors
  • Shelter directors or managers wishing to dramatically improve their live-release rate
  • People working in the animal welfare field who wish to advance into management roles
  • Board members of animal shelters
  • Activists who wish to see a change in their local community shelter
  • Those wanting to earn Continuing Education Units (CEUs).

Course Outlines

1. Leadership Training

  • Strategic Planning for Impact
  • Analyzing Operations and Decision Making
  • Managing People & Processes to Achieve Results
  • Organizational Responsibilities, Structure, and Board of Directors

Date: Sept 26 to Nov 6, 2022
Instructor: Bonney Brown and Laurie D. Daily
Course Code: UNSM 005 51 (6 CEUs)

2. Shelter Operations

  • Adoptions
  • Animal Care Fundamentals
  • Enrichment
  • Animal Behavior
  • Customer Service

Date: Nov 7 to Dec 18, 2022
Instructors: Bonney Brown and Laurie D. Daily
Course Code: UNSM 010 51 (6 CEUs)

3. Community Program Development

  • Community Relations
  • Volunteers
  • Foster Care
  • Spay/Neuter
  • Help Desk
  • Events

Date: Jan 9 to Feb 19, 2023
Instructor: Diane Blankenburg and Laurie D. Daily
Course Code: UNSM 015 51 (6 CEUs)

4. Animal Health and Clinic Operations

  • Understanding Shelter Medicine
  • Basic Animals Health Considerations and Care
  • Euthanasia Decisions
  • Clinic Operations

Date: Feb 20 to  Apr 2, 2023
Instructor: Bonney Brown and Laurie D. Daily
Course Code: UNSM 020 51 (6 CEUs)

5. Marketing and Development

  • Development Fundamentals
  • Fundraising Strategies
  • Marketing Fundamentals
  • Adoption Promotion
  • Social Media and Websites
  • Media Relations

Date: Apr 4 to May 14, 2023
Instructor: Diane Blankenburg and Laurie D. Daily
Course Code: UNSM 025 51 (6 CEUs)


Individual courses (6 CEUs): $399
Certificate/all courses (30 CEUs): $1,495, special bundle pricing if you register for ALL courses up front ($500 discount)

Note: This certificate program is not eligible for financial aid.

The shelter environment is a very stressful place that affects the psychological well-being of the animals. Comprehensive behavior programs are essential to keep the animals behaviorally and emotionally healthy during their stay. This online course will give you the knowledge and skills to develop an effective behavior program aimed at improving the welfare of the animals in your care.

Dates: 7/11/22 – 9/4/22

What You Will Learn

  •  Gain knowledge on how to read dog and cat animal body language and signaling
  • Learn techniques for safe, humane handling of the animals
  • Understand how the shelter environment affects the emotional wellbeing of the animals and how to use stress reduction techniques to improve the welfare
  • Gain knowledge on how to keep the animals physically, mentally, and socially stimulated through shelter-wide enrichment programs
  • Understand the value of effective canine and feline behavior assessments
  • Obtain the knowledge and skills needed to implement training and behavior modification techniques to improve the behavior and emotional state of the shelter animals 
  • Obtain skills needed to ensure quality customer service for adoption counseling and follow-up

Continuing Education Units (CEUs): 4.8 CEUs
Course Code: UNSM 050
Certificate Price: $399

Online Program Overview

An effective human resource management strategy is a valuable asset to any company, but those running small businesses often cannot justify designating a full-time HR professional to manage employee relations, compensation, policy-making, performance management, and employee appraisals.

This suite of courses will teach you the basics of managing the benefits and policies that support an effective staff. What does an employer need to know about anti-discrimination regulations? What are the key aspects of pay policies? How can employers avoid the traps of the employee selection process? In this suite of courses, you will discover the answers to these and other important questions.

Each 3- to 5-hour, self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that will engage you and structure your learning about human resource management.

Our Ask the Expert feature connects you to a network of experts ready to answer any content-related questions you have. You can expect to receive a response within 24 to 48 hours, though some questions are answered the same day they are sent.

Date: Open rolling enrollment. Start anytime — up to 6 months to complete.

Data and Human Resource Management

Big data and data analytics are changing how businesses run and managers do their jobs. In this course, you will explore how human resource managers use data to provide better support to the employees they manage and to contribute to the strategic practices of their organizations. You will learn about different kinds of data and analyses, and you will consider how data collection and organization may factor into problem-solving processes. We will also review issues pertaining to data collection and employee privacy and confidentiality.

Course Code: UMDE 146 

Introduction to Human Resource Management

Human Resource Management includes the vital tasks of recruiting, screening, interviewing, training, appraising, disciplining, rewarding, and developing the employee-both for business and non-profit enterprises. Since all managers (especially line managers) have HR responsibilities, it is important that they have an understanding of the key concepts of this increasingly important function, especially since many decisions they make about employees have possible legal ramifications. The course draws on material from Harvard Business School professor D. Quinn Mills' book, Principles of Human Resource Management.

Course Code: UMDE 140 

Employee Selection

In this course, you will learn about the process of selecting the best candidate from a large, diverse pool of high-quality applicants. Based on D. Quinn Mills' book, Principles of Human Resource Management, the course discusses how to conduct an effective job interview, asking questions that elicit relevant information, and avoiding questions that might be seen as discriminatory. You will also consider how to discover more about a candidate through the use of reference checks, background checks, and testing.

Course Code: UMDE 141

Equal Employment Opportunity

In this course, you will learn about many of the major employment laws, Equal Opportunity issues, and the anti-discriminatory regulations employers must be aware of in hiring, promoting, and firing employees.

Course Code: UMDE 142 

Compensation and Benefits

In this course, you will consider the many issues surrounding the key aspects of pay policy: legal requirements, pay equity within an organization, competitive pay within the relevant industry, how and when to grant raises, and different ways payment can be structured.

Course Code: UMDE 143 

Performance Management

This course considers the different elements of performance management. In its broadest sense, "performance management" is what every good manager does every day: Makes sure employees know what they need to do to achieve the organization's goals, checks to make sure the employees are doing those things, praises employees for doing the right things, and uses constructive criticism when that is not the case. A formal performance management system simply makes sure all those management tasks get done consistently across an organization.

Course Code: UMDE 144 

Talent Management and Career Development

Drawing on material from Harvard Business School professor D. Quinn Mills' book, Principles of Human Resource Management, this course covers the challenges and issues that organizations face in developing and retaining their employees.

Course Code: UMDE 145 

Employee Safety

The safety of employees should be a primary concern for employers. Human resource managers play a crucial role in ensuring workplaces are not only as safe as possible, but also in compliance with safety-related rules and guidelines. This course introduces various workplace hazards and health issues and explores the relationship between employers and the Occupational Safety and Health Administration (OSHA).

Course Code: UMDE 147 

Employee Rights

From establishing an ethics code to handling disciplinary issues, human resource managers play a key role in protecting the rights of employees by ensuring they are treated fairly, and that appropriate laws and policies are enforced. In this course, you will learn about issues relating to employee rights in the workplace. We'll consider the relationship between HR and ethics, employment laws that protect the rights of workers, and appropriate procedures for disciplining and terminating employees. The second half of the course will focus on unions and labor relations.

Course Code: UMDE 148 

Course Fee:
Individual courses: $79
Certificate Bundle Price: $499

Note: All courses must be completed in order to receive a certificate.

Please note: Login information and instructions will be sent to you from continuinged@pacific.edu within one business day of registering. If you do not receive anything within two days, please check your spam folder and call our office to verify your email address.

Online Program Overview

Targeted to future leaders in the Gen Y generation, this certificate provides practical how-to information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader and discover your style of leadership while covering topics such as: task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals.

Leadership Principles

Especially for Gen Y (born 1980-1999), the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Finally, the course offers the opportunity to perform a case study analysis of workplace conflicts that require effective leadership, allowing you to apply your unique leadership characteristics revealed through completing the class.

Course dates:  Session 1: Apr 4 - 29, 2022; Session 2: Jun 6 - Jul 1, 2022; Session 3: Sept 6 - 30, 2022

Course Code: UCLP 027 $145

Developing Your Leadership Skills

Especially for future and emerging leaders in Gen Y, come discover the key concepts of being a leader and the best strategies for developing your leadership skills and influence. Learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. The action takes place in attending meetings, running meetings, interacting with others 1:1, and employing successful techniques to convince and influence others. You can become a leader if you know the do's and don'ts; what to say, what not to say; what to do, what not to do.

Course dates: Session 1: Mar 7 - Apr 1, 2022; Session 2: Jul 5 - 29, 2022; Session 3: May 2 - 27, 2022; Session 4: Oct 3 - 28, 2022

Course Code: UCLP 028 $145

Developing Your Professional Career

Have you ever wondered how do I get to that next level in my career? What does it take? This course will help you identify those skills that all great leaders possess, while learning new skills that will help take you to the next level. Whether you are leading a department or an organization you will gain the knowledge you need to be successful. Learn how to incorporate a developed image and communication skills that will rocket you to that next level.

Course dates:  Session 1: Apr 4 - 29, 2022; Session 2: Jun 6 - Jul 1, 2022; Session 3: Aug 1 - 26, 2022; Session 4: Nov 7 - Dec 2, 2022

Course Code: UCLP 029 $145

Course Fee:
Individual courses: $145 (1.6 CEUs)
Certificate/all courses: $395 (4.8 CEUs)

Online Program Overview

Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness. Then learn how to improve your time management and increase productivity. Finally, get the keys to lead and manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value.

Management Boot Camp

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence. 

Course dates:  Session 1: Feb 2 - Mar 4, 2022; Session 2: Apr 4 - 29, 2022; Session 3: Jun 6 - Jul 1, 2022, Session 4: Sep 6 - 30, 2022

Course Code: UCLP 011 $295 (1.6 CEUs)

Collaborative Management

Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization.

Course dates: March 7 - April 1, 2022; May 2 - 27, 2022; July 5 - 29, 2022

Course Code: UCLP 163 $245 (1.6 CEUs)

Managing Generations in the Workplace

Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Then Identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace.

Course dates:  April 4 - 29, 2022; Jun 6 - July 1, 2022

Course Code: UCLP 072 $175 (1.6 CEUs)

Course Fee: All Courses $595 (4.8 CEUs)

Online Program Overview

This online certificate program introduces learners to key management issues for nonprofit organizations. Fundraising, board and volunteer development, budgeting, reading financial statements, leadership, marketing, and setting strategic direction will all be addressed. Video commentary on these crucial topics will give you insight into how nonprofit professionals apply key concepts in their own organizations.

Each course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that will engage and help you practice effective decision making in a nonprofit setting. The courses have no textbooks or prerequisites.

Date: Open rolling enrollment. Start anytime - up to 6 months to complete.

Budgeting in a Nonprofit Organization

This course covers budgets and how they are used in nonprofit organizational settings. You will gain an understanding of the uses and functions of budgets and the relationship between strategic budgeting and tactical budgeting. You will also learn about the organization-wide budget and different budget systems. The course will continue on to slightly more advanced budgeting topics such as capital budgets, cash flow budgets, and opportunity budgets. You will also learn how nonprofit organizations are using different budgeting techniques to handle operating challenges.

Course Code: UMDE 110  $79 (.5 CEUs)

Capital Campaigns

This course covers the key terminology and practices surrounding running a successful capital campaign within a nonprofit organization. You will learn about the phases of conducting a capital campaign-evaluation, feasibility study, organization, solicitation, and post-campaign activities-as well as how to avoid common pitfalls in capital campaigns. Expert video commentary, a case study, and vocabulary game will ensure you have a solid grasp of the content for execution in your nonprofit organization.

Course Code: UMDE 111  $79 (.5 CEUs)

Fundraising for Nonprofit Organizations

Fundraising is one of the central activities of a nonprofit organization. To help finance operating budgets, nonprofits must raise money every year. In addition, special projects and improvements to facilities may be needed. In these situations, fundraisers will often launch large capital campaigns or apply for foundation grants.

Course Code: UMDE 112  $150 (.5 CEUs)

How to Read a Nonprofit Financial Statement

This course will develop your ability to appropriately interpret the major financial accounting statements that are used by nonprofit organizations. Ideally, you will gain an understanding of the types of financial statements that are used by nonprofit organizations, and how they differ from for-profit financial reporting. Also, you should gain an appreciation of both the power and limitations of accounting information in assessing financial performance and decision-making. You will also learn the uses of financial statement analysis, or ratio analysis for nonprofit organizations.

Course Code: UMDE 113  $79 (.5 CEUs)

Leadership in a Nonprofit Organization

This course addresses the key issues surrounding leadership. What is leadership? Why is it important? What does it require to be a leader? How does leadership in a nonprofit environment differ from the private sector? What is visionary leadership? What role should ethics play? This course considers the foundations of leadership and examines how to be a successful and effective leader. The actual work of leadership requires specific qualities and skills. Some of these skills are unique to the nonprofit sector.

Course Code: UMDE 114  $99 (.5 CEUs)

Nonprofit Board and Volunteer Development

Volunteers are the lifeblood of most nonprofit organizations. Board members are a special type of volunteer. They help to guide the direction of a nonprofit, to promote the organization in the community, and to ensure that the nonprofit's mission is fulfilled.

Course Code: UMDE 115  $150 (.5 CEUs)

Principles of Marketing for Nonprofit Organizations

When we think of marketing, we typically think of the activities that a for-profit company engages in. However, marketing is an important function for nonprofit organizations as well. Marketing is the way that nonprofits determine the needs of their clients and their donors. As in the for-profit world, nonprofit marketing includes advertising, promotion, public relations, and customer relationship management. This course examines how nonprofits use marketing to publicize their mission and to gather contributions of time and money. The course also discusses marketing planning in the nonprofit organization.

Course Code: UMDE 116  $79 (.5 CEUs)

Strategy for Nonprofit Organizations

A nonprofit's strategy constitutes its decisions about what it will do and how it will do it. Managers are critical to successfully implementing strategy since they are responsible for carrying out the actions that will support it. By understanding a nonprofit's strategy and how it helps the organization fulfill its mission, a manager can do a better job implementing the strategy.

Course Code: UMDE 117  $79 (.5 CEUs)

Introduction to Nonprofit Management

This course covers management best practices for leading a nonprofit organization. You will gain an understanding of the nonprofit sector and the issues that leaders face in this exciting and growing field. You will also be exposed to the major areas of responsibility for nonprofit leaders, including strategy, managing employees, fundraising, grant writing, board governance, and marketing and social media.

Course Code: UMDE 118  $99 (.5 CEUs)

Introduction to Grant Writing

Strategic grant writing helps align the identified needs of a nonprofit (and its clients) with funding sources, whether foundations, government agencies, corporations or individuals. This course offers a guide to the basics of grant writing, an increasingly crucial method for raising money to fund projects and programs for nonprofits and other organizations. The course explores the relationship of grant writing to an organization's strategy for fundraising. It also outlines the six stages of grant writing and highlights grant writing best practices.

Course Code: UMDE 119  $150 (.5 CEUs)

Social Media for Nonprofits

This course introduces learners to the use of social media in communicating, marketing, public relations, and fundraising for nonprofits. It explores the major social media platforms (Facebook, LinkedIn, Twitter, YouTube, Pinterest) as vehicles for nonprofits to reach their members, volunteers, and donors.

Course Code: UMDE 120  $85 (.5 CEUs)

Course Fee
Certificate/all courses: $699 (5.5 CEUs) — Discounted bundle price
Certificate/all courses: $1128 — Courses taken individually, individual prices listed above

Please note: Login information and instructions will be sent to you from continuinged@pacific.edu within one business day of registering. If you do not receive anything within two days, please check your spam folder and call our office to verify your email address.

The Substance Abuse Counselor Certificate Program is designed to help individuals acquire the skills and certification necessary to counsel those who suffer from the effects of substance abuse.

Online Program Overview

Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers.

Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor's role and responsibilities, and strategies for improving your overall effectiveness as a leader.

Take home practical information along with tips and techniques that can be applied at your job immediately.

Course dates:  Session 1: 2/7/22 - 4/1/22, Session 2: 4/1/22 - 5/27/22, Session 3: 6/6/22 - 7/29/22 Session 4: 9/6/22-10/28/22

Course Description

Unit 1: Understanding the Role of the Supervisor

This unit covers the specifics of the supervisor's role and responsibilities, and strategies for improving your overall effectiveness as a leader. Discussion and workshop exercises illustrate ways to save time and effort by understanding the benefits of the functions of management and how to leverage each for maximum productivity. This training is a MUST for new and even experienced supervisors and managers.

Unit 2: Effective Delegation

This unit discusses the numerous benefits of delegation, why it is so hard for leaders to do effectively, and what you and your staff can gain from delegation. Exercises include practice using the 6-step Delegation Model. Students are encouraged to use any example from work they feel can help them improve their delegation skills.

Unit 3: Performance Management

This unit outlines how to identify, define, and address poor as well as proficient behaviors to facilitate maximum employee performance and engagement. Techniques include how to recognize problem behavior before it progresses, how to reward the right behavior, and ways to motivate strong performers other than pay.

Unit 4: Writing Performance Reviews

This unit demystifies the process by providing simple step-by-step methods for identifying what to include in a review, how to deal with specific performance issues, how to keep track of accomplishments and problems during the year, and motivate employees through goal setting, and how to deliver the review once it is complete.

Course Code: UCLP 150 (3.2 CEUs/32 HRCI)

Course Fee: Certificate/all courses $395 (3.2 CEUs/32 HRCI)

Online Program Overview

Sustainable management is managing a firm so that it generates profits for its owners, protects the environment, and improves the lives of the people with whom it interacts. The business case for sustainable management is that it can help a company's long-run profitability and success.

Date: Open rolling enrollment. Start anytime - up to 6 months to complete.

Overview of Sustainable Management

You'll learn to define sustainability and its application in an organizational setting, describe the connection between the environment and sustainability. Explain the business case for sustainable management and recognize the role of government regulation in corporate sustainability efforts. Discuss leadership in sustainable management, outline the criticisms of corporate sustainability and apply sustainable management principles to workplace scenarios.

Course code: UMDE 125 $99 (.5 CEUs)

Corporate Social Responsibility

Corporate social responsibility (CSR) is the concept of organizations taking responsibility for their impact on society and the environment. Businesses which embrace CSR promote the public interest through what they do (for example, encouraging community growth and development) and what they refrain from doing (for example, eliminating or avoiding practices that harm stakeholders, regardless of whether such practices are legal). CSR is the inclusion of the public interest into corporate decision-making.

Course code: UMDE 126 $99 (.5 CEUs)

Measuring Sustainable Management Performance

One well-known business saying is that you can't manage what you can't measure. With the growing importance of sustainable management, business leaders must find the appropriate tools and techniques for measuring their organization's sustainability performance. This course reviews the measurement of sustainable management practices and performance.

Course code: UMDE 127 $99 (.5 CEUs)

Sustainable Management: Leadership Ethics

Leaders are increasingly being held responsible and accountable for the manner in which they lead--and if they are adhering to ethical behavior when they make decisions. Organizations have learned that the costs of unethical actions can be high, both legally, and from the perspective of brand image and reputation.

At the same time, research is showing that good business ethics translates to good business results. Leading in an ethical manner can provide a clear advantage in building a thriving enterprise.
This course reviews the key issues surrounding leadership and business ethics.

Course code: UMDE 128 $99 (.5 CEUs)

Triple Bottom Line Accounting

In order to pursue the goal of sustainability, corporate and government leaders must manage companies and economies in terms of balancing and optimizing the triple bottom line of social, environmental, and economic impacts. The Triple Bottom Line concept, also known as the "3Ps" ("People, Planet, and Profit"), is both a metaphor for thinking about sustainability as well as the basis for a practical framework for accounting and reporting on organizations' activities and impacts. The TBL concept borrows the well-known and widely accepted idea of financial accounting and its "bottom line" and expands it.

Course code: UMDE 129 $99 (.5 CEUs)

Course Fee
Individual courses: $99 (.5 CEUs)
Certificate/all courses: $459 (2.5 CEUs)

Please note: Login information and instructions will be sent to you from continuinged@pacific.edu within one business day of registering. If you do not receive anything within two days, please check your spam folder and call our office to verify your email address.

Online Program Overview

This course is all about wine. Its first purpose is to educate anyone in a wine hospitality position about the wine grape from the vineyard to the bottle so that they have a deeper understanding about the product they're selling. Its second purpose is to teach the student the basics of selling wine in a tasting room setting. Course content will include sessions on the fundamentals of wine, the history of wine, viticulture, wine making, the wines of the world and the basics of selling wine.

Date: Open enrollment. Start anytime — up to 6 months to complete.

Course Objectives

After successfully completing this course, you will be able to:

  • Understand how to taste wine like a professional
  • Be able to teach tasting room guests how to taste wine correctly 
  • Know the most common wine varietals and how to pronounce them 
  • Understand why smell is important in wine tasting 
  • Understand the definition of terroir 
  • Know how to professionally open a wine bottle 
  • Know how to professionally pour wine for a guest in a tasting room 
  • Educate tasting room guests on the history of the wine industry 
  • Describe how wine grapes are grown 
  • Explain what kind of trellising systems are used in vineyards 
  • Understand the importance of soil for wine grapes 
  • Understand and describe in detail how to make red and white wine 
  • Be able to explain the major wine regions of the world and which grape varieties are grown in each 
  • Describe the differences in most old world wines compared to their new world counterparts 
  • Understand best practices in how to sell wine in a tasting room

Course Code: UWNE 100

Certificate Fee: $199 (3 CEUs)

After you register, account log-in information will be sent to your email within one business day.

Do you love animals? Have you ever thought about a career as a veterinary assistant? Taught by a practicing veterinarian and college instructor, this intensive course provides the information you need to become a productive member of a veterinary team. Our complete veterinary training is designed for people who want to work as veterinary assistants at veterinary hospitals and for those already employed in related positions.

You'll learn about every aspect of veterinary assisting, including anatomy and physiology, animal restraint, laboratory sample collection, assisting in surgery and dentistry, prescription preparation, and taking radiographs. You'll also learn how to interact professionally with clients and gain the expertise you need to educate them about key topics in pet care, such as nutrition, vaccinations, and administering medication. The course concludes with a lesson to prepare you for the job market, in which you'll see how to create an effective resume, advance your expertise, and develop strong interview skills. You will truly learn everything you need to know to be successful in your new career.

Date: Open enrollment. Start anytime — up to 6 months to complete.

What You Will Learn

  • The anatomy and physiology of the major organ systems.    
  • How to handle medical records and communicate with clients and coworkers.    
  • How to restrain animals for procedures, take vital signs, and bathe them.    
  • All about nutrition, vaccinations, and administering medication.    
  • How to assist during surgery and dental procedures.    
  • Preparation of prescriptions and taking blood samples and radiographs.  

How You Will Benefit

  • Upon passing this course, you'll have the credentials and knowledge to be a valued team member in a veterinary hospital.    
  • You will be able to use your instructor as a professional reference.    
  • Assistance from our Externship Coordinator and access to our new Externship Starter Kit

Continuing Education Units (CEUs): 22.5
Course Code: UETG 100 
Certificate Price: $1,995 (financing available through our partner, ed2go)

Health Certificate Programs

This comprehensive National Healthcareer Association (NHA)-certified course bundle will train you for one of today’s fastest growing careers. Upon completion, you will be eligible to sit for the NHA’s CEHR and CCMA certification exams. This course includes a voucher which covers the fee of the exam. You will also have the opportunity to gain access to our Externship Starter Kit.

In the first course, you will learn how medical law, ethics, and HIPAA rules factor into a clinical medical assistant’s work. In addition, you will be trained to use scheduling systems, facilitate patient check-in and check-out, assess medical record, administer injections, and more. You will also study body systems and their main functions, so you can assist with patient exams.

The second part of the bundle will train you in electronic health record (EHR) systems. You will learn how staff members and patients interact with EHR systems, what benefits these systems provide, and the steps to implementing an electronic health record system.

This program is offered by our partner, ed2go. It is entirely online and is completed at your own pace. When you register, you receive twelve (12) months to complete this program. 

Date: Open enrollment. Start anytime — up to 12 months to complete.


The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

  • The Paperless Medical Office: Using Harris CareTracker
  • Administrative Medical Assisting
  • Clinical Medical Assisting
  • Medical Terminology for Health Professions

Hardware Requirements

  • This course must be taken on a PC device. A Mac OS is not compatible.

Software Requirements

  • PC: Windows 10 or later operating systems.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 (not included in enrollment). While Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 is ideal, you can use the versions that comes with Office 365. Please note that there may be some differences between your version of these programs and what you see in the course.
  • Adobe Flash Player | Download the Flash Player
  • Adobe Acrobat Reader | Download the Acrobat Reader
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.


You need a high school diploma or GED in order to take the CCMA and CEHRS exams.

Continuing Education Units (CEUs): 67.4 
Course Code: UETG 202
Certificate Price: $3,995.00 (financial aid available)

Course Outline

  1. Medical Terminology
    1. Introduction to Medical Terminology
    2. The Musculoskeletal System
    3. The Cardiovascular System
    4. The Lymphatic and Immune Systems
    5. The Respiratory System
    6. The Digestive System
    7. The Urinary System
    8. The Nervous System
    9. The Special Senses The Eyes and Ears
    10. The Integumentary System
    11. The Endocrine System
    12. The Reproductive System
    13. Diagnostic Procedures, Nuclear Medicine, Pharmacology
  2. Certified Clinical Medical Assistant
    1. Becoming a Medical Assistant
      1. Qualities of a Medical Assistant
      2. Job Duties
      3. Certification
      4. Scope of Practice
      5. Ambulatory Healthcare Settings
      6. The Healthcare Team
    2. Managing Stress and Improving Communication
      1. Stress and Burnout
      2. Types of Communication
      3. Barriers to Effective Communication
      4. Patient Interview Techniques
      5. The Stages of Grief
    3. Law, Ethics and Healthcare
      1. Health Insurance Portability and Accountability Act (HIPAA)
      2. Americans with Disabilities Act (ADA)
      3. Occupational Safety and Health Administration (OSHA)
      4. Informed Consent
      5. Advance Directives
      6. Ethical Guidelines for Healthcare Providers
      7. Medical Identify Theft
    4. Improving Your Medical Office
      1. The Reception Area
      2. The Medical Receptionist
      3. Safety Issues
      4. Opening and Closing the Facility
    5. Computers in the Ambulatory Care Setting
      1. Use of Computers in the Medical Office
      2. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
      3. Safeguarding Protected Health Information (PHI)
      4. Cloud Computing
      5. Mobile Health (mHealth)
    6. Telecommunications and Patient Scheduling
      1. Telephone Techniques
      2. Faxing
      3. Emails
      4. Patient Portal
      5. Patient Scheduling Methods
      6. Cancellations and No Shows
      7. Dealing with Irate Patients
    7. Enhancing the Patient Experience
      1. Patient-Centered Medical Home
      2. First Impressions
      3. Patient Kiosk
      4. Practice Website
      5. Concierge Medicine
      6. Telemedicine
    8. Managing Medical Records
      1. Purposes of Medical Records
      2. Electronic, Paper and Hybrid Medical Records
      3. Categories of Medical Records
      4. Flow Sheets
      5. SOAP Notes
      6. Filing Paper Records
      7. Release of Information (ROI)
      8. Personal Health Record (PHR)
    9. Written Communication
      1. Components of a Business Letter
      2. Proofreading
      3. Meeting Agendas
      4. Business Emails
    10. Working with Medical Documents
      1. Purposes of Medical Records
      2. Types of Medical Records:
      3. Chart Notes
      4. History & Physicals (H&Ps)
      5. Operative Reports
      6. Consultations
      7. Discharge Summaries
      8. Radiology and Imaging Reports
      9. Pathology Reports
      10. Procedure Reports
      11. Laboratory Reports
      12. Medical Transcriptionist/Medical Scribe
      13. Electronic Signatures
    11. Medical Billing and Overview Coding: An Overview
      1. Health Insurance Terms
      2. Private and Government-Sponsored Insurers
      3. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
      4. CMS-1500 and UB-04
      5. Electronic Claims
      6. Pre-authorizations
      7. Medical Necessity
      8. Explanation of Benefits (EOBs)
      9. Fair Debt Collection Practices Act
      10. Advance Beneficiary Notice (ABN)
    12. Daily Financial Practices
      1. Accounts Receivable and Accounts Payable
      2. Provider Fees
      3. Improving Patient Payments
      4. Claims Denial Strategies
      5. Practice Management Software
      6. Managing Patient Accounts
      7. Petty Cash
    13. The Administrative Medical Assistant as Office Manager
      1. Qualities of an Office Manager
      2. Job Duties
      3. Policy & Procedure Manual
      4. Staff Meetings
      5. Physician Credentialing
      6. Clinical Documentation Improvement (CDI)
      7. Practice Websites
    14. Major Body Systems
      1. Integumentary System
      2. Musculoskeletal System
      3. Circulatory System
      4. Lymphatic System
      5. Immune System
      6. Respiratory System
      7. Digestive System
      8. Urinary System
      9. Nervous System
      10. Endocrine System
      11. Special Senses
      12. Reproductive System
    15. Pathophysiology
      1. Skin Disorders
      2. Endocrine Disorders
      3. Nervous System Disorders
      4. Digestive System Disorders
      5. Respiratory System Disorders
      6. Circulatory System Disorders
      7. Urinary System Disorders
      8. Musculoskeletal System Disorders
      9. Eye and Ear Disorders
      10. Lymphatic and Immune System Disorders
      11. Reproductive System Disorders
    16. Pharmacology
      1. Medical Uses of Drugs
      2. Drug Regulations
      3. Controlled Substances
      4. Drug Classifications
      5. Drug Actions
      6. Common Abbreviations
      7. Routes of Administration
      8. Drug Names
      9. Drug Formularies
      10. Dose Calculations
    17. Nutrition and Special Diets
      1. Importance of Nutrition
      2. Types of Nutrients
      3. Healthy Diets
      4. Therapeutic Diets
    18. The Chief Complaint and Patient History
      1. Preparing for the Patient
      2. Chief Complaint
      3. Medical History
      4. Approaching Sensitive Topics
      5. Charting
    19. Recording Vital Signs
      1. Temperature
      2. Blood Pressure
      3. Pulse
      4. Respiration
      5. Height and Weight
      6. Body Mass Index
    20. The Physical Examination
      1. Methods of Examination
      2. Examination Positions
      3. Equipment and Supplies
      4. Preparing the Patient
      5. Order of the Examination
      6. After the Examination
    21. Specialty Exams and Procedures
      1. Prenatal Examination
      2. Gynecology Examination
      3. Pediatric Examination
      4. Geriatric Examination
      5. Visual Acuity Testing
      6. Pulse Oximetry
      7. Ear Irrigation
    22. Medical Asepsis and Infection Control
      1. Medical Asepsis
      2. Microorganisms
      3. Infection Cycle
      4. Transmission-Based Precautions
      5. Bloodborne Pathogens
      6. Other Potentially-Infectious Materials
      7. Personal Protective Equipment
      8. Needlestick Injuries
      9. Standard Precautions
      10. Infection Control
    23. Surgical Asepsis and Sterilization Techniques
      1. Surgical Asepsis
      2. Methods of Sterilization
      3. Sterile Field
      4. Preoperative Procedures
    24. . Surgical Instruments
      1. Cutting and Dissecting Instruments
      2. Grasping and Clamping Instruments
      3. Dilators, Scopes, and Probes
      4. Retracting and Exposing Instruments
      5. Care of Surgical Instruments
      6. Chemical Cautery
      7. Electrosurgery
      8. Cryosurgery
      9. Laser Surgery
    25. Assisting with Minor Office Surgeries
      1. Informed Consent
      2. Patient Preparation
      3. Preoperative Skin Cleansing
      4. Postoperative Instructions
      5. Wound Care
      6. Suture and Staple Removal
      7. Applying a Sterile Dressing
    26. Introduction to the Medical Laboratory
      1. Purposes of Laboratory Testing
      2. Types of Clinical Laboratories
      3. Laboratory Departments
      4. CLIA
      5. Laboratory Requisitions
      6. Laboratory Reports
      7. Urinalysis
    27. Basic Microbiology
      1. Bacteriology
      2. Mycology
      3. Parasitology
      4. Virology
      5. Immunology
    28. Introduction to Phlebotomy
      1. Composition of Blood
      2. Supplies
      3. Order of Draw
      4. Venipuncture Methods
      5. Venipuncture Sites
      6. Specimen Identification
      7. Capillary Puncture
      8. Quality Assurance
    29. Basic Hematology
      1. Red Blood Cells
      2. White Blood Cells
      3. Platelets
      4. Coagulation Studies
      5. Blood Count Tests
    30. Electrocardiogram
      1. Electrical Conduction System of the Heart
      2. Cardiac Cycle
      3. Normal Sinus Rhythm
      4. Arrhythmias
      5. 12-Lead ECG
      6. Multichannel ECG
      7. Waveform Components
      8. Common Artifacts
      9. Electrophysiology
      10. Holter monitor
      11. Automated External Defibrillator
    31. Administering Noninjectable Medications
      1. Medication Order
      2. Six Rights of Medication Safety
      3. Medication Label
      4. Administration of Oral Medications
      5. Administration of Inhaled Medications
      6. Medication Errors
    32. Basic Guidelines for Administration of Injections
      1. Intradermal Injections
      2. Subcutaneous Injections
      3. Intramuscular Injections
      4. Syringes
      5. Needles
      6. Withdrawing Medication from a Vial or Ampule
      7. Tuberculin Skin Test
    33. Diagnostic Imaging
      1. X-Rays
      2. Ultrasonography
      3. CT Scans
      4. MRI Scans
      5. Nuclear Medicine Scans
    34. Rehabilitation and Treatment Modalities
      1. Physical Therapy
      2. Occupational Therapy
      3. Speech Therapy
      4. Sports Medicine
      5. Proper Body Mechanics
      6. Care for a Falling Patient
      7. Wheelchair Safety
      8. Transfer Techniques
    35. First Aid Techniques
      1. Types of Wounds
      2. Burns
      3. Musculoskeletal Injuries
      4. Choking
      5. Syncope
      6. Poisoning
    36. Emergencies in the Medical Office
      1. Anaphylaxis
      2. Cardiac Arrest
      3. Asthma
      4. Shock
      5. Seizures
      6. Diabetic Emergencies
      7. Crash Cart
  3. Certified Electronic Health Records Specialist
    1. An Overview of EHR and CEHRS
      1. What is an EHR
      2. The Importance of EHRs
      3. Efforts to Encourage EHR Adoption
      4. EHRs in the Future
      5. The Role of a CEHRS in a Medical Practice
    2. Steps to EHR Implementation
      1. Step 1: Assess
      2. Step 2: Plan
      3. Step 3: Select
      4. Step 4: Implement
    3. The EHR Framework
      1. EHR Architecture, Hardware, Software, Networks and Interfaces
      2. Human-Computer Interface (User) Devices
      3. Functional, Data Content, and Vocabulary Standards
      4. Feature and Data Formats
      5. Security Controls
      6. Hybrid Health Records
      7. Disaster Recovery
    4. HIPAA Requirements and EHR Systems
      1. What is HIPAA?
      2. HIPAA and CEHRS
      3. HIPAA Privacy Rule
      4. HIPAA Security Rule
    5. The EHR and Record Content
      1. Record Purposes
      2. Record Formats and Types of Data
      3. Record Standards
      4. Medical Record Content
      5. Documentation Practices
    6. Patient Visit Management
      1. The EHR in an Office Workflow
      2. Master Patient Index
      3. Service Payment Information
      4. Scheduling
      5. Consents, Acknowledgements, Advance Directives, and Authorizations
    7. Problem, Medication, and Allergy Lists
      1. The Lists
      2. Summary Lists in the Office Workflow
      3. Standards – Functional, Content, and Vocabulary
    8. Examination/Assessment Notes, Graphics, and Charts
      1. Examination and Assessment Notes in the Office Workflow
      2. Functional and Content Standards
      3. Documentation
    9. Treatment Plans, Orders, and Results
      1. Treatment Plan
      2. Treatment Plans in the Office Workflow
      3. Functional and Content Standards of Treatment Plans
      4. Documentation of Treatment Plans, Orders, and Results
    10. Medication Orders and Administration
      1. Medication Orders Workflow
      2. Functional, Content, and Vocabulary Standards for Medication Orders
      3. Medication Reference Information
      4. Medication Alerts and Reminders
    11. Patient Communications
      1. Patient-Focused Communication
      2. Patient Portals
      3. Personal Health Records
    12. Coding, Billing, and Practice Reports
      1. Coding and Billing Workflow
      2. Code Sets and Clinical Vocabularies
      3. Coding, Billing, and the EHR
      4. Encoders and Computer-Assisted Coding
      5. Electronic Bill Submission
    13. Research, Registries, and Reportable Events
      1. Medical Product Development
      2. Practice Requirements
      3. Standards that Support Research
      4. Registries and Reportable Events
    14. Personal Health Records and Continuing Care Records
      1. Personal Health Record
      2. Communication Among Providers for Continuing Care
      3. Continuity of Care Record
      4. Ongoing Training and Technical Support of EHR Software

The Diabetes Certificate Program offers two pathways-Diabetes Essentials for Non-Clinicians, and Diabetes Essentials for Clinicians. This robust program is designed to help individuals acquire the skills and certification necessary to educate and care for those who suffer from the effects of Diabetes.

The CBCS Certified Medical Administrative Assistant with Medical Billing and Coding is geared towards students who are interested in obtaining a career in the healthcare industry, but have little to no experience within the sector.

CBCS Medical Billing and Coding is an ideal program for students new to a medical career. If you're seeking entry into the healthcare industry, this comprehensive program will provide you with all of the information you need to earn a certification in medical billing and coding.