Certified Administrative Professional (CAP) and Microsoft Office Specialist (MOS) are two of the most valuable credentials an administrative professional can hold. These certifications prove that you can effectively perform administrative assistant duties and responsibilities in any industry.

This course will prepare you for the CAP exam, offered by the International Association of Administrative Professionals (IAAP), and MOS certification exams for Word, Excel, PowerPoint, Outlook, and Access. You will learn the fundamentals of workplace administration, including organizational communication, management, and human resources. You will then learn to how to effectively use programs in the Microsoft Office 2019 suite. This course offers enrollment with vouchers which is pre paid access to sit for the certifying exams upon eligibility.

Upon course completion, you will receive prepaid vouchers to take the CAP exam and the (MOS) Certification Exams are MO-100 (Word), MO-200 (Excel), MO-300 (PowerPoint), MO-400 (Outlook), and MO-500 (Access) exams. The vouchers are prepaid access to sit for the certifying exams upon eligibility. Proctor fees may apply, which are not included.  

Course Outline:

Certified Administrative Professional
I. Organizational Communication (Part 1)
II. Organizational Communication (Part 2)
III. Business Writing and Document Production
IV. Technology and Information Distribution
V. Office and Records Management
VI. Event and Project Management
VII. Human Resources
VIII. Financial Functions
IX. Workplace Behaviors
X. Becoming an Administrative Assistant and Advancing Your Career
       
Microsoft Office Specialist 2019
I. Microsoft Word 2019
II. Microsoft Excel 2019
III. Microsoft PowerPoint 2019
IV. Microsoft Outlook 2019
V. Microsoft Access 2019

This program is offered by our partner, ed2go. It is entirely online and is completed at your own pace. When you register, you receive twelve (12) months to complete this program. 

Date: Open enrollment. Start anytime - up to 12 months to complete.

Textbook

The instructional materials required for this course are included in enrollment. The following textbook will be shipped to you approximately 7-10 business days after enrollment:

  • The Administrative Professional, by Rankin and Shumack

Hardware Requirements:

  • This course must be taken on a PC device. A Mac OS is not compatible.

Software Requirements:  

  • PC: Windows 10 or later operating systems.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 (not included in enrollment). While Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 is ideal, you can use the versions that comes with Office 365. Please note that there may be some differences between your version of these programs and what you see in the course.
  • Adobe Flash Player.  Click here to download the Flash Player.
  • Adobe Acrobat Reader.  Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:  

  • Email capabilities and access to a personal email account.

Prerequisites

While there are no prerequisites to take this course bundle, you must have previous experience as an administrative assistant to be eligible to sit for the Certified Administrative Professional certification exam. 

Certified Administrative Professional Certification Eligibility Requirements  

Candidates must meet specific education and administrative office support professional experience, which are:

  • No College Degree - 4 years of relevant work experience is required
  • Associates Degree - 3 years of relevant work experience is required
  • Bachelor’s Degree - 2 years of relevant work experience is required

All relevant work experience must have been earned within the last ten years. CAP certification is designed for office and administrative professionals who engage in the following:

  • Communicate within the organization (both verbal and written)
  • Conduct business writing, including proofreading and editing
  • Maintain office functions and record keeping
  • Plan meetings, events, and arrange travel
  • Maintain budgets and basic accounting functions
  • Manage time and other resources for themselves and others
  • Utilize technology, including virtual and mobile, with strong computer and internet research skills
  • Coordinate communications between internal staff and/or external clients

Continuing Education Units (CEUs): 42.5
Course Code: UETG 102
Certificate Price:$3,595.00 (financial aid available)

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. 
Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees' performance and create the working environment that your employees will find truly rewarding. Instructors: Marie Johnson, COI and Sherri Restauri Carson, COI.

Must register for both courses to receive certificate.

Mentoring & Coaching in the Workplace I

Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring - Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development)

Unit 2 Coaching versus Mentoring (What's the Difference?) Role Model - Define Which one is right for you? (Assess yourself as a Mentor/Coach) What is Peer mentoring Unit 3 The Effective Mentor or Coach (Leadership Tools & Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace)

Unit 3 The Effective Mentor or Coach (Leadership Tools & Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively

Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace)

Dates:

February 3-28
April 6-May 1
June 1-26
 


Course Code: UCLP 025



Mentoring & Coaching in the Workplace II

Unit 1
 Special Employee Considerations in Workplace Coaching and Mentoring Programs The Remote Worker The Part-time Worker/Just-in-Time Workforce Generational Differences The Power Differential 

Unit 2 Development of a Coaching/Mentoring Program at Your Workplace Setting Your Workplace Goals & Objectives Making Your Workplace A Learning and Growth Organization Buy-in & Rewards Promotion of Your C/M Programs Investment & Support  Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you "Done"? The Feedback Loop  Unit 4 Final Issues to Build On in Mentoring/Coaching in the Workplace Trust Group Dynamics Innovation

Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you "Done"? The Feedback Loop 

Unit 4 Final Issues to Build On in Mentoring/Coaching in the Workplace Trust Group Dynamics Innovation

Dates:

March 2-27
May 4-29
July 6-31
 


Course Code: UCLP 026Course Fee: Certificate/all courses:$395 (3.2 CEUs)

Regardless of company size, operational management drives business success. This practical online course will teach you the fundamentals of business management and operational planning. You will gain essential skills and strategies that you can put into action at your workplace, such as risk management, scheduling, and control.

Course Outline:

  1. Business Operations
    1. Financial Management
    2. Lead and Manage Teams
    3. Implement a Sales Plan
    4. Implement Customer Service Strategies
    5. Implement Marketing
    6. Implement Continuous Improvement
    7. Build Client Relationships and Networks
  2. Operations Management
    1. Operational Planning
    2. Manage Continuous Improvement
    3. Manage Risk
    4. Manage Intellectual Property
    5. Lead and Manage Workplace Relationships
    6. Build an Innovative Workplace
    7. Incorporate Digital Solutions
    8. Develop a Sales Plan
    9. Manage Quality Customer Service

This program is offered by our partner, ed2go. It is entirely online and is completed at your own pace. When you register, you receive twelve (12) months to complete this program. 

Date: Open enrollment. Start anytime - up to 12 months to complete.

Textbook

The instructional materials required for this course are included in enrollment and will be available online.

Hardware Requirements:

  • This course must be taken on a PC device. A Mac OS is not compatible.

Software Requirements:  

  • PC: Windows 10 or later operating systems.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 (not included in enrollment). While Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 is ideal, you can use the versions that comes with Office 365. Please note that there may be some differences between your version of these programs and what you see in the course.
  • Adobe Flash Player.  Click here to download the Flash Player.
  • Adobe Acrobat Reader.  Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:  

  • Email capabilities and access to a personal email account.

Prerequisites

There are no prerequisites to take this course.


Continuing Education Units (CEUs): 20
Course Code: UETG 103
Certificate Price: $1,895 (financial aid available)

Program Overview
Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization's success. You will also take away some extraordinary customer service techniques you won't find anywhere else. The Customer Service Certificate consists for two courses; Keys to Customer Service and Extraordinary Customer Service. To receive the certificate you must register for and complete both courses.

Keys to Customer Service

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. 

Dates: February 3-28
April 6-May1
June 1-26
 


Course Code: UCLP 045


Extraordinary Customer Service

Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Date: March 2-27
May 4-29
July 6-31
 

 
Course Code: UCLP 044

Course Fee:
Individual courses: $145 (1.6 CEUs)
Certificate/all courses: $245 (3.2 CEUs)

 

 

Program Overview

Thinking about starting your own business, but don't know where to start? Entrepreneurship has become a fast-growing field of study as many individuals contemplate starting a new venture or establishing their own business, especially during these turbulent economic times. Offered completely online you'll learn the fundamental business training needed for your business to grow successfully through the use of selected readings, video, interactive exercises, and case studies.

Date: Open rolling enrollment. Start anytime - up to 6 months to complete.

Introduction to Entrepreneurship

This course explores the different aspects of entrepreneurship and how entrepreneurs create and establish successful new ventures. It reviews issues and activities involved in starting a new business, including the decisions that must be made before an enterprise can be launched and established.

After completing this course, you should be able to:

  • Describe the characteristics of a successful entrepreneur
  • Outline the eight stages of the entrepreneurial process
  • Explain the discovery stage
  • Describe the evaluation of the market for a new venture
  • Outline ways to structure the venture
  • Discuss the strategic planning process for an entrepreneur
  • Describe the operational and financial planning needed for a new venture
  • Outline how an entrepreneur develops and employs a business plan
  • Describe the options for funding the new venture
  • Discuss issues in implementing the plans for a new venture
  • Recognize the ethical issues faced by entrepreneurs

Course Code: UMDE 100 $129 (.4 CEUs)


Leadership and Management for Entrepreneurs

This course explores the leadership and management issues entrepreneurs face as they create and establish successful new ventures. It reviews the key managerial roles of planning, organizing, staffing, leading and controlling and their application in entrepreneurial settings. Further, the course addresses self-management for the entrepreneur--how an entrepreneur can manage his or her own time and maintain a proper work-life balance.

After completing this course, you should be able to

  • Describe the managerial roles played by an entrepreneur
  • Outline the five key managerial activities
  • Describe self-management techniques for managing time and organizing, planning, and prioritizing
  • Discuss the autocratic (ODS-A), participative (ODS-P), and empowering (GEM) management styles and their application
  • Describe the process for staffing an entrepreneurial venture
  • Discuss Katzenbach's Five Motivational Paths and how they apply to new ventures
  • Describe the process for coaching employees
  • Outline the USED Model for training employees
  • Discuss the importance of active listening when communicating with employees

Course Code: UMDE 101 $129 (.4 CEUs)


Strategic Marketing for Entrepreneurs

This course reviews the strategic issues that an entrepreneur faces while starting a new venture or business, and highlights the questions about market acceptance that must be answered during every stage of the entrepreneurial process.

After completing this course, you should be able to:

  • Describe the role of strategy and marketing in an entrepreneurial setting
  • Discuss the basics of strategy, including the three levels of strategy and the five competitive forces identified by Michael Porter
  • Explain marketing basics, including the marketing process and the Four P's
  • Discuss the role of marketing in the discovery stage of a new venture
  • Describe the evaluation of the market for a new venture, including market segmentation, target marketing, and exploring customer needs
  • Discuss the role of strategic planning in the entrepreneurial process
  • Describe the key elements of a marketing plan
  • Outline the factors for success in creating a new venture business plan

Course Code: UMDE 102 $129 (.4 CEUs)


Accounting and Finance for Entrepreneurs

This course provides an introduction to key topics in accounting and finance for those involved in new ventures. It reviews financial accounting basics, including GAAP Principles and financial statements, and also covers key issues in finance, broadly defined as any financial or monetary activity that involves a company.

The course covers these topics:

  • Generally Accepted Accounting Principles (GAAP)
  • Rules of Double-Entry Accounting
  • The Accounting Cycle
  • Relationship of Financial Statements
  • Financial Planning and Budgets
  • Calculating the Master Budget
  • The Cash Budget
  • Pro Forma Financial Statements
  • The Financing Plan
  • Evaluating New Ventures
  • Break-even Analysis
  • Return on Investment and Payback Period

Course Code: UMDE 103 $129 (.4 CEUs)


Business Law for Entrepreneurs

This course covers the basics of business law for an entrepreneur. It reviews legal structures for a new venture, intellectual property, employment law, contracts, government regulation, and personal and real property.

After completing this course, you should be able to discuss the following topics:

  • Legal Environment
  • Sole Proprietorships
  • Partnerships
  • Corporations
  • Limited Partnerships and Limited Liability Partnerships
  • S Corporations and Limited Liability Companies
  • Franchises
  • Intellectual Property Rights
  • Patents
  • Copyright
  • Trademarks and Trade Secrets
  • Employment Law
  • Forming a Contract
  • Contracts and Fraud
  • Sales Contracts
  • Taxation and the Employer's Responsibilities
  • Government Regulation
  • Personal Property
  • Real Property
  • Transfer of Real Property Ownership
  • Bankruptcy

Course Code: UMDE 104 $129 (.5 CEUs)


Course Fee:
Individual courses: $129
Certificate Bundle Price:$599
Certificate/ All Courses : $645 

Please note: Login information and instructions will be sent to you from continuinged@pacific.edu within one business day of registering. If you do not receive anything within two days, please check your spam folder and call our office to verify your email address.

Online Program Overview

Is your business ready to enter the global market? Are you already there but need up-to-date information in order to compete internationally. This certificate prepares small business owners and managers in multi-national corporations looking to gain a strong background in global management, marketing, and logistics. It also covers legal, cultural and political aspects of the international trade process. This certificate also prepares you to take the NASBITE (North American Small Business International Trade Educators) Certified Global Business Professional exam to become a nationally recognized Certified Global Business Professional — the benchmark for professionals in the field. For more information on NASBITE, visit their website at: www.nasbite.org.

All courses are self-paced and may be started at any time. You may register for each module separately or all at once. Each module takes approximately 50 hours to complete and 5 Continuing Education Units (CEUs) are provided for each module. A certificate will be awarded upon completion of all four modules. It is not required that you take all four modules; you may register for one or any combination. No textbooks are required - all reading materials are contained in the course or are easily accessible web-links.

Date: Open rolling enrollment. Start anytime - up to 6 months to complete.

International Marketing

This course provides an overview of essential skills for the practice of marketing in an international business context. It covers practical applications of marketing including: assessing the external environment; performing strengths-weaknesses-opportunities-threats (SWOT) analysis; conducting international market research; developing a marketing plan and budget; determining the global marketing mix (product, price, placement, and promotional strategies); and conducting competitor analysis.

Course Code: UMDE 150 (5 CEUs) $299


International Management

This course provides an overview of essential skills for the practice of management in an international business context. It covers practical applications of management including: setting a mission and vision for the global business enterprise; developing a global business plan; conducting research in an international environment; understanding the nuances of cultural, legal, political and regulatory differences; and using technology to support global trade.

Course Code: UMDE 151 (5 CEUs) $299


International Supply Chain Management

This course provides an overview of essential skills for managing supply chain logistics in an international business context. It covers practical applications of supply chain management including: transportation modes; taxes, duties and quotas; trade agreements; packaging requirements; use of intermediaries; documentation requirements; legal and regulatory requirements; insurance; trade conventions; and the offshore procurement process.

Course Code: UMDE 152(5 CEUs) $299


International Trade Finance

This course provides an overview of essential skills for managing financial transactions in an international trade. It covers practical applications of trade finance including: political and economic risks; foreign exchange tactics and risks; credit and payment risks; optimal terms of payment; arranging financing; and setting the business's overall financial plan.

Course Code: UMDE 153 (5 CEUs) $299


Course Fee:
Individual courses: $299 (5 CEUs)
Certificate Bundle Price:$999 (20 CEUs)
Certificate/ All Courses : $1,196 (20 CEUs)

Course description:

If your organization uses lists of any kind, you need to know how to use Microsoft Excel. Earning Microsoft Office Specialist and Expert certifications sets your professional skill set apart from other Excel users. This course will prepare you for the Microsoft Office Specialist (MOS) and Expert certification exams for Excel.

You will first learn to use Excel 2019 to create, modify, and format Excel worksheets, perform calculations, and print Excel workbooks. The course then moves on to teach you how to use advanced formulas, work with lists, work with illustrations and charts, and use advanced formatting techniques. You will also learn Excel's advanced features, such as pivot tables, audit worksheets, data tools, macros, and collaboration methods.

Upon completion of this course, you will be prepared for the Microsoft Office Specialist and Expert certification exams for Excel 2019. The certification exam for Microsoft Excel 2019 will be released mid 2019.

Course Outline:

I. Introduction to Microsoft Word 2019
1. Creating a Microsoft Excel Workbook
2. The Ribbon
3. The Backstage View (The File Menu)
4. Entering Data in Microsoft Excel Worksheets
5. Formatting Microsoft Excel Worksheets
6. Using Formulas in Microsoft Excel
7. Working with Rows and Columns
8. Editing Worksheets
9. Finalizing Microsoft Excel Worksheets
10. Introduction to Microsoft Excel 2019 Exam
   
II. Intermediate Microsoft Excel 2019
1. Advanced Formulas
2. Working with Lists
3. Working with Illustrations
4. Visualizing Your Data
5. Working with Tables
6. Advanced Formatting
7. Intermediate Microsoft Excel 2019 Exam
   
III. Advanced Microsoft Excel 2019
1. Using Pivot Tables
2. Auditing Worksheets
3. Data Tools
4. Working with Others
5. Recording and Using Macros
6. Random Useful Items
7. Advanced Microsoft Excel 2019 Exam
   
IV. Microsoft Excel 2019 Final Exam

 

This program is offered by our partner, ed2go. It is entirely online and is completed at your own pace. When you register, you receive six (6) months to complete this program.

Date: Open enrollment. Start anytime - up to 6 months to complete.

Requirements:

Hardware Requirements:

  • This course must be taken on a PC. Macs are not compatible.

Software Requirements:

  • Windows 10 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
  • Microsoft Excel 2019 (not included in enrollment). While Microsoft Excel 2019 is ideal, you can use the version of Excel that comes with Office 365. Please note that there may be some differences between your version of Excel and what you see in the course.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment.

Prerequisites:

There are no prerequisites to take this course. However, you should be comfortable using a personal computer and be familiar with operating Windows Office software.

 

Continuing Education Units (CEUs): 7
Course Code: UETG 105
Certificate Price: $595.00 (financial aid available)

Online, self-paced, open enrollment. 6 months to complete

Course description:

Microsoft Office is the most widely used business productivity suite. Knowing how to use its products, including Word, Excel, and PowerPoint, is valuable in any professional setting. Earning your Microsoft Office Specialist (MOS) certification demonstrates your knowledge of the Office and proves that you're ready to make an immediate impact at your organization.

This course prepares you for the Microsoft Office Specialist (MOS) 2019 certification exams for Word, Excel, PowerPoint, Access, and Outlook. You will build your expertise in these programs through hands-on exercises, in-depth course material, and supplemental video demonstrations. As you prepare for each exam, you will test your skills at regular intervals with quizzes and exams.

By course completion, you will be fully prepared to take the MOS Certification Exams MO-100 (Word), MO-200 (Excel), MO-300 (PowerPoint), MO-400 (Outlook), and MO-500 (Access) exams.

Course Outline:

 

I. Microsoft Word 2019
1. Introduction to Microsoft Word 2019
  1. Creating a Microsoft Word Document
  2. The Ribbon
  3.  The File Tab
  4. The Quick Access Toolbar
  5. Formatting Microsoft Word Documents
  6. Editing Documents
  7. Finalizing Microsoft Word Documents
  8. Introduction to Microsoft Word 2019 Exam
2. Intermediate Microsoft Word 2019
  1. Advanced Formatting
  2. Working with Tables
  3. Working with Images
  4. Page Layout
  5. Working with Illustrations
  6. Viewing Your Document(s)
  7. Intermediate Microsoft Word 2019 Exam
3. Advanced Microsoft Word 2019
  1. Working with Long Documents
  2. Reviewing and Collaborating on Documents
  3. Comparing and Combining Documents
  4. Managing Mailings
  5. Protecting Documents
  6. Random Useful Items
  7. Advanced Microsoft Word 2019 Exam
4. Microsoft Word Final Exam
     
II. Microsoft Excel 2019
1. Introduction to Microsoft Excel 2019
  1. Creating a Microsoft Excel Workbook
  2. The Ribbon
  3. The Backstage View (The File Menu)
  4. Entering Data in Microsoft Excel Worksheets
  5. Formatting Microsoft Excel Worksheets
  6. Using Formulas in Microsoft Excel
  7. Working with Rows and Columns
  8. Editing Worksheets
  9. Finalizing Microsoft Excel Worksheets
  10. Introduction to Microsoft Excel 2019 Exam
2. Intermediate Microsoft Excel 2019
  1. Advanced Formulas
  2. Working with Lists
  3. Working with Illustrations
  4. Visualizing Your Data
  5. Working with Tables
  6. Advanced Formatting
  7. Intermediate Microsoft Excel 2019 Exam
3. Advanced Microsoft Excel 2019
  1. Using Pivot Tables
  2. Auditing Worksheets
  3. Data Tools
  4. Working with Others
  5. Recording and Using Macros
  6. Random Useful Items
  7. Advanced Microsoft Excel 2019 Exam
4. Microsoft Excel 2019 Final Exam
     
III. Microsoft PowerPoint 2019
1. Introduction to Microsoft PowerPoint 2019
  1. Creating a PowerPoint Presentation
  2. The Ribbon
  3. The Quick Access Toolbar
  4. The Backstage View (The File Menu)
  5. Formatting Microsoft PowerPoint Presentations
  6. Working with Images
  7. Working with Tables and Charts
  8. Finalizing Microsoft PowerPoint Presentations
  9. Introduction to Microsoft PowerPoint 2019 Final Exam
2. Advanced Microsoft PowerPoint 2019
  1. Customizing Presentations
  2. Presentation Masters
  3. Working with Special Effects ?
  4. Using SmartArt ?
  5. Multimedia ?
  6. Setting Up the Slide Show ?
  7. Outlines and Slides ?
  8. Managing Multiple Presentations ?
  9. Sharing and Securing a Presentation
  10. Advanced Microsoft PowerPoint 2019 Final Exam
3. Microsoft PowerPoint 2019 Final Exam
     
IV. Microsoft Outlook 2019
1. Introduction to Microsoft Outlook 2019
  1. The Outlook 2019 Interface
  2. Performing Popular Tasks in Outlook 2019
  3. Working with Messages
  4. Working with the Calendar
  5. Organizing Contacts
  6. Introduction to Microsoft Outlook 2019 Exam
2. Advanced Microsoft Outlook 2019
  1. Working with Tasks and Notes
  2. Using Signature and Themes
  3. Managing Your Inbox
  4. Working with Multiple Email Accounts
  5. Advanced Microsoft Outlook 2019 Exam
3. Microsoft Outlook Final Exam
     
V. Microsoft Access 2019
1. Introduction to Microsoft Access 2019
  1. Quick Overview of the Access User Interface
  2. Fundamentals
  3. Tables and Their Views
  4. Tables
  5. Queries
  6. Forms
  7. Reports
  8. Introduction to Microsoft Access 2019 Final Exam
2. Advanced Microsoft Access 2019
  1. Relationships
  2. Queries
  3. Table Functions
  4. Forms
  5. Reports
  6. Macros
  7. Completing the Desktop Application
  8. Advanced Microsoft Access 2019 Final Exam
3. Microsoft Access Final Exam
     
     

Date: Open enrollment. Start anytime - up to 6 months to complete.

This program is offered by our partner, ed2go. It is entirely online and is completed at your own pace. When you register, you receive six (6) months to complete this program.

Requirements:

Hardware Requirements:

  • This course must be taken on a PC. Macs are not compatible.

Software Requirements:

  • Windows 10 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
  • Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 (not included in enrollment). While Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 is ideal, you can use the versions that comes with Office 365. Please note that there may be some differences between your version of these programs and what you see in the course.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and available online.

Prerequisites:

There are no prerequisites to take this course. However, you should be comfortable using a personal computer and be familiar with operating Windows Office software.

Continuing Education Units (CEUs): 33.5
Course Code: UETG 106
Certificate Price: $1,995.00 (financial aid available)

Online, self-paced, open enrollment. 6 months to complete

Online Program Overview

Maximizing productivity and the use of time is the primary way to increase profitability and organizational success for a growing number of people and their organizations. Successful businesses and work organizations are moving from counting hours sitting in a chair to outcomes and results. 

New 21st Century Strategies for Productivity and Time Management

Time is even more valuable in this century than in the last. How effective you manage your time and productivity can affect your business and personal life in so many ways. You'll get tips and techniques you won't get anywhere else for managing time and increasing productivity. Whether you are managing your own time, or others' time, come away with proven tips to put into practice on Monday morning.

Dates: February 2-28
April 6-May 1
June 1-26
 


Course Code: UCLP 069 - $ 195


Productivity eTools

Be Organized and Get Stuff Done Find out the top 40 favorite applications and eTools of productive workers. Get the latest tools, sites, iPhone and iPad applications to turbo-charge your work and simplify your life. Then discover how to select the right tools for your needs, evaluate your productivity system and develop a framework that gets things done. Learn about different new productivity tools each week, while also blending an evaluation of your own productivity needs. After completing this course you will work more efficiently and uncover more time in your day.

Dates: March 2-27
May 4-29
July 6-31
 


Course Code: UCLP 165 - $245


Managing Productivity

Whether you are measuring and documenting your own productivity, or managing the productivity of others. acquire the four new management systems and procedures to maximize productivity in your work organization. Move your skill set from the last century's system of managing time to this century's managing of productivity.With a growing number of people in the workforce working remotely, only these four new management systems allow you to successfully both office or on-site workers and those working from a distance, including home.

Dates: April 6-May 1
June 1-26
August 3-28
 


Course Code: UCLP 164 - $245


Course Fee: Certificate/all courses: $595 

Prepare for a career in the high-demand field of bookkeeping as you master QuickBooks 2018—the leading financial software tool for small businesses. By the end of this course, you'll be an expert in everything from basic accounting to double-entry bookkeeping. Hands-on activities will help you learn skills including handling accounts receivable and accounts payable, accounting for fixed assets and recording and maintaining inventory accounts. In addition, you'll gain the knowledge you need to ensure that your accounting methods meet all legal standards. This course includes QuickBooks 2018 Desktop Pro software in your enrollment.

Course Outline:

  1. QuickBooks Basics
    1. Welcome to QuickBooks: Demonstrate how to set up a QuickBooks company file for a business by creating an Ace Photography QuickBooks company file.
    2. Working with Company Files: Have a better understanding of how to work with company files in QuickBooks precisely and accurately.
    3. Securing Your Company Files: Demonstrate how to secure company files in QuickBooks by managing users and data.
  2. Bookkeeping Building Blocks
    1. Bookkeeping Defined: Apply bookkeeping concepts to accounting problems.
    2. The Journal, the Ledger, and Special Journals: Run QuickBooks reports for the general journal and the general ledger, as well as reports for subsidiary journals.
  3. Preparing the Company File
    1. The Chart of Accounts: Work with the Chart of Accounts in QuickBooks, including adding and changing accounts.
    2. Company Lists: Administer various company lists in QuickBooks by adding customers and vendor.
  4. Cash and Fixed Asset Transactions
    1. Bank Accounts and Cash Transactions in QuickBooks: Record bank account transactions in QuickBooks by entering cash account transactions and completing a bank reconciliation.
    2. Fixed Assets and Depreciation in QuickBooks: Record fixed assets and depreciation in QuickBooks.
  5. Understanding Accounts Payable
    1. Accounts Payable I: Record bills in QuickBooks by entering various accounts payable transactions into the course.
    2. Accounts Payable II: Produce accounts payable history and reports in QuickBooks.
  6. Reviewing Accounts Receivable
    1. Accounts Receivable I: Demonstrate the invoice procedure by producing a customer invoice in QuickBooks.
    2. Accounts Receivable II: By the end of this lesson, you'll be able to manage payments, deposits, and returned checks in QuickBooks.
    3. Accounts Receivable III: Check for outstanding invoices and bill for the reimbursement of expenses in QuickBooks.
    4. Batch Invoicing and Creating Letters: Produce batches of invoices and customer letters in QuickBooks.
  7. Managing Inventory Transactions
    1. Introduction to Inventory and Customer Estimates: Create and revise customer estimates, and you'll practice recording and tracking inventory transactions.
    2. List Items and Inventory in QuickBooks: Assign classes, add and edit multiple list entries, and track inventory in QuickBooks.
    3. Ordering and Selling Inventory in QuickBooks: Order and sell inventory by creating sales and purchase orders and receiving inventory.
    4. Vendor Discounts and Credits and Adjusting Inventory in QuickBooks: Manage vendor discounts and credits and adjust inventory in QuickBooks.
    5. Tracking Price Levels and Customer Discounts in QuickBooks: Manage price levels and customer discounts in QuickBooks by creating price levels, discounted items, and customer discounts.
    6. Working with Customer Balances: Learn techniques for working with customer balances in QuickBooks.
  8. Closing the Books and Reporting in QuickBooks
    1. Closing the Books and Reporting: How to close the books in QuickBooks and how to run and use important reports.
    2. Your Career Roadmap: The Job Search and Future Opportunities: How the job market works, and you'll obtain skills to help you navigate it.
    3. Communication: Learn basic concepts related to effective business communication.

This program is offered by our partner, ed2go. It is entirely online and is completed at your own pace. When you register, you receive twelve (12) months to complete this program. 

Date: Open enrollment. Start anytime - up to 12 months to complete.

Textbook

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

  • Bookkeeping for Dummies

Hardware Requirements:

  • This course must be taken on a PC device. A Mac OS is not compatible.

Software Requirements:  

  • PC: Windows 10 or later operating systems.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 (not included in enrollment). While Microsoft Word, Excel, PowerPoint, Outlook and Access 2019 is ideal, you can use the versions that comes with Office 365. Please note that there may be some differences between your version of these programs and what you see in the course.
  • Adobe Flash Player.  Click here to download the Flash Player.
  • Adobe Acrobat Reader.  Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:  

  • Email capabilities and access to a personal email account.

Prerequisites

This course is designed to prepare you for an entry-level position as a full-charge bookkeeper. You do not need any prior experience or training in this field.


Continuing Education Units (CEUs): 12 
Course Code: UETG 104
Certificate Price: $2,195.00 (financial aid available)

During five weeks, students will participate in fifteen Modules of sales, career preparation, and technology. The course provides a comprehensive sales education and introduction to sales technology and career roles for which students show measurable affinity. All Modules are instructor-led and interactive via an online eLearning platform.

The Virtanza model offers students the sales skills necessary to go from the virtual classroom into a thriving sales career. Virtanza helps students explore thirteen professional sales roles and teaches the sales skill applications through real-world, employer role-play simulations. Students will explore customer relationship management (CRM), sales engagement, and sales planning to become successful in a professional sales role. These include an introduction to Salesforce and the sales engagement platform Groove used by Fortune 500 companies. Students will learn to assess their sales aptitude, competencies, and strengths to position their skills effectively for the employment market. They are placed on a career pathway toward high-level roles in sales consulting, sales management, and executive sales roles. The course’s consultative process of research, technology, relationship-building, problem-solving, and persuasion is a competitive advantage in any field.

Information Sessions

Information sessions are from noon to 1 p.m. PST | RSVP

  • Sept. 30

Updated Course Dates

  • Oct. 14 to Dec. 12

The Professional Sales Certificate Program is scheduled for each Monday, Wednesday and Thursday, Oct. 14 to Dec. 12, 2020 from 5 p.m. to 7 p.m. PST. This online course will include live webinars using an online meeting software called Zoom. Webinars will be recorded and posted on the course website for those who cannot participate in the live sessions.

All evening group classes start at 5 p.m. Pacific/8 p.m. Eastern.

Tuition

$1,400 When you complete this program you will receive the certificate and job placement assistance from our partner Virtanza. Financial assistance is available, please contact Virtanza for more information.

About Virtanza

Virtanza helps aspiring professional salespeople turn their natural skills into rewarding careers in industries like health care, technology, insurance, media, business services, manufacturing and more through a five-week online sales training, certification and job placement program.

This program includes interactive webinars, a proven selling process, office software technology training, skills to build personal and social branding, job-matching assessment technology, interview techniques, resume and cover letter writing and networking support, certification and job placement. Also, the American Council on Education's College Credit Recommendation Service has evaluated the Virtanza Sales Training and Certification Course and recommended two semester hours of college credit in business communications, sales or marketing.

Learn more at www.virtanza.com.

Online Program Overview 

Good communication in the workplace is more important than ever and critical to successful career advancement. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.

Conflict Management

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

Dates: February 3-28
April 6-May 1
June 1-26
 


Course Code: UCLP 031 $245 (2.4 CEUs)


Negotiation: Get What You Want

Negotiation is a key skill for success in business and everyday life. Knowing strategies to clarify what you want and how to prioritize needs will ensure you get more of what's essential. Having the skills to help others get what they want will improve relationships and increase your odds of success in the future. Work with a pro to learn how to plan, implement and win in the bargaining process. Save time, grow your business network and gain confidence when dealing with even the shrewdest of deal-makers. Invest in these skills now and reap a lifetime of rewards. 

Dates: March 2-27
May 4-29
July 6-31
 


Course Code: UCLP 074 $195 (1.6 CEUs)


Using Personality Profiles for Better Work Performance

Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don't share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.

Dates: April 6-May 1
June 1-26
August 3-28
 


Course Code: UCLP 014 $295 (1.6 CEUs)

Course Fee: Certificate/all courses $595 (5.6 CEUs)